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RESERVATION
We highly recommend that you book in advance via e-mail [email protected] to ensure your preferred time and treatment.

ARRIVAL GUIDELINES
Please arrive 15 minutes prior to the start of your scheduled appointment to allow yourself time to shower and use the lounge. Late arrivals will be subjected to reduced treatment times.

DRESS CODE
Upon your arrival, you will be given everything you need for your spa experience (bathrobe, towel, slippers).

COMMUNICATION
Dialog with your therapist should be free and open. Please tell your therapist the areas you would like them to focus on and any areas to be avoided. During your treatment please let the therapist know if you feel any discomfort.

MEDICAL CONCERNS AND COMFORT LEVEL
Guests who are pregnant, have had recent surgery or have any other medical concerns are advised to consult their physician before booking spa services.

CANCELLATIONS
When you book your treatment, you are holding space on our calendar that is no longer available to our other guests. If cancellation is necessary, we require that you call at least 6h in advance. Cancellations made within less than 6 hours before the booked treatment will be subject to 50% charge. No shows to a booked treatment will be subject to 100% charge.

GIFT CERTIFICATES
Refunds are not possible for purchased gift certificates. Each gift voucher has an indicated expiration date and can be redeemed within that period. After expiration date, the voucher can no longer be redeemed, and for an unused voucher a refund is also not possible.

Thank you for understanding,
Your spa team

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