RESERVATION
We highly recommend that you book in advance via e-mail places@yestobeauty.hr to ensure your preferred time and treatment.

ARRIVAL GUIDELINES
Please arrive 15 minutes prior to the start of your scheduled appointment to allow yourself time to shower and use the lounge. Late arrivals will be subjected to reduced treatment times.

DRESS CODE
Upon your arrival, you will be given everything you need for your spa experience (bathrobe, towel, slippers).

COMMUNICATION
Dialog with your therapist should be free and open. Please tell your therapist the areas you would like them to focus on and any areas to be avoided. During your treatment please let the therapist know if you feel any discomfort.

MEDICAL CONCERNS AND COMFORT LEVEL
Guests who are pregnant, have had recent surgery or have any other medical concerns are advised to consult their physician before booking spa services.

CANCELLATIONS
When you book your treatment, you are holding space on our calendar that is no longer available to our other guests. If cancellation is necessary, we require that you call at least 6h in advance. Cancellations made within less than 6 hours before the booked treatment will be subject to 50% charge. No shows to a booked treatment will be subject to 100% charge.

GIFT CERTIFICATES
Refunds are not possible for purchased gift certificates. Each gift voucher has an indicated expiration date and can be redeemed within that period. After expiration date, the voucher can no longer be redeemed, and for an unused voucher a refund is also not possible.

Thank you for understanding,
Your spa team

For your own safety and comfort, please read and comply with the following at all times.

• Use of all spa facilities is entirely at your own risk.
• Spa as well as the Hotel Owning Company, cannot be held liable for any of the following:
  – Theft of personal belongings
  – Damage to personal belongings
  – Injuries, accidents and fatalities

• Please shower before entering the pool.
• Glass items are not permitted around the pool area.
• No topless sunbathing is permitted. The spa pool can only be used with proper swimming attire and guests are not allowed to access the pool or pool area in regular clothing.
• Only appropriate behavior is allowed
• Running, rough playing or diving is not permitted.
• Food or beverages are not permitted to take in within the spa pool area.
• Pets are not allowed in / around the spa pool area.
• All towels must be returned to the collection point.
• Spa pool loungers and relaxation seating is provided on a first come – first serve basis and cannot be reserved.
• The management reserves the right to close the swimming pool area and/or to refuse entry for any reason as deemed necessary.
• In the case of emergency, please contact the nearest spa attendant.
• Children must be supervised at all times otherwise children are not permitted to use the pool.
• Toddlers and babies are not permitted to swim naked and should wear specifically designed swimming nappies.
• Please do not use the pool if you have been ill in the last 48 hours.
• It is forbidden to defecate in the pool. Report fecal or other accidents around the pool.
• Do not wash toddlers and babies in the pool.
• Keep open wounds covered with a waterproof dressing.

Thank you for respecting these rules.

For your own safety and comfort, please read and comply with the following at all times.

• Use of all spa facilities is entirely at your own risk.
• Spa as well as the Hotel Owning Company, cannot be held liable for any of the following:
  – Theft of personal belongings
  – Damage to personal belongings
  – Injuries, accidents and fatalities

• Please shower before entering the pool.
• Glass items are not permitted around the pool area.
• No topless sunbathing is permitted. The spa pool can only be used with proper swimming attire and guests are not allowed to access the pool or pool area in regular clothing.
• Only appropriate behavior is allowed
• Running, rough playing or diving is not permitted.
• Food or beverages are not permitted to take in within the spa pool area.
• Pets are not allowed in / around the spa pool area.
• All towels must be returned to the collection point.
• Spa pool loungers and relaxation seating is provided on a first come – first serve basis and cannot be reserved.
• The management reserves the right to close the swimming pool area and/or to refuse entry for any reason as deemed necessary.
• In the case of emergency, please contact the nearest spa attendant.
• Children must be supervised at all times otherwise children are not permitted to use the pool.
• Toddlers and babies are not permitted to swim naked and should wear specifically designed swimming nappies.
• Please do not use the pool if you have been ill in the last 48 hours.
• It is forbidden to defecate in the pool. Report fecal or other accidents around the pool.
• Do not wash toddlers and babies in the pool.
• Keep open wounds covered with a waterproof dressing.

Thank you for respecting these rules.

Sauna 

Children under the age of 16 are not permitted to use sauna facilities due to very high temperatures which may cause thermoregulatory imbalances.

Kids SPA menu was developed to provide children between the ages of 6 and 16 with a variety of services. The program is designed to educate our children skin and body care.

• All children must have their parents consent before receiving treatments and parents must sign a waiver prior to treatments being rendered. A parent or guardian must be present when signing up for treatments.
• All children receiving massage treatments are required to wear their bathing suit bottoms and/or disposable underwear during treatments.  
• Parents are not required to be present during treatments; however, they are welcome and encouraged to attend if they choose to do so.
• Children guests are only allowed to receive treatments noted on the children menu. No deviations from the menu are allowed. 

Thank you for respecting these rules.